PANews reported on October 31 that Binance announced that it will use the generative AI technology of Amazon Web Services (AWS) to improve user guidance, customer support and internal system diagnosis by optimizing the user experience. This move will provide technical support for Binance through AWS's Amazon Bedrock and Amazon Elastic Container Service (ECS) cloud services to promote digital transformation in the blockchain field.
Specifically, Binance will simplify the identity verification process through generative AI, increase the automatic recognition rate of user information by 95%, and increase the address verification pass rate by 6% in 107 countries around the world. In addition, Binance also uses generative AI-driven chatbots to increase the first-time resolution rate (FCR) by 5%. Binance CTO Rohit Wad said that the cooperation with AWS not only optimized Binance's operational efficiency, but also set a new standard in the blockchain industry.
