PANews reported on November 17 that DEXX founder Roy responded to the question of loss of connection on the X platform, saying: "Due to special reasons, we cannot synchronize the latest situation at present. Give us some more time to deal with it to your satisfaction. The team will synchronize some information and solutions in the next two days. It is not a question of whether the connection is lost or not. It is that we are bombarded with information and cannot read it at all. We need to concentrate on solving the problem. The version circulated on the Internet is outrageous. I really don't want to respond or read it. I have been only solving the problem for more than a day."